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Privacy Policy

Privacy policy of Terna's website

This webpage provides information supplied by Terna, pursuant to Art. 13 of Legislative Decree No. 196/2003 - Personal Data Protection Code – for those users who interact with Terna’s web services, and is intended to protect Personal Data. This statement only concerns Terna’s website and does not apply to other websites that users may consult through the use of links.


By accessing this website, users may provide some personal data the handling of which could allow users to be identified (Personal Data).

The Data Controller is Terna – National Electricity Grid S.p.A., Registered Office 00156 Rome, Via Galbani 70.


The Data Processor is the External Relations and Communication Director, 00156 Rome, Viale Egidio Galbani 70; the updated list of Department Directors can be viewed upon request to Terna S.p.A. by sending an email to


Personal Data, collected and stored in databases belonging to Terna, will be handled by employees and/or collaborators of the Data Processor who are specifically charged with this task; personal data will not be disseminated or communicated to third parties, other than in those cases provided for by this statement and/or pursuant to the law and, in any case, according to the procedures set forth by law.

To ensure a successful implementation of all activities related to or supporting its services, where necessary, Terna may communicate Personal Data to other companies, according to the procedures set forth by the law.


Navigation data

During their regular operation, the computer systems and software procedures utilized for this website’s operation acquire some Personal Data that are transferred through the Internet communications protocols.

Data supplied voluntarily by users

If access to specific services requires prior registration and provision of Personal Data according to the statement supplied at the time of the registration, the acquisition of the data which may be requested is a prerequisite for entering into and managing the contract regarding the delivery of services indicated in the general contract terms and for any subsequent operations of interest to clients.


This website uses tools for analyzing the traffic and for optimizing the contents and performance of the website itself. The system can use “cookies”, i.e. text files that allow anonymously analyzing website traffic patterns. Cookies consists of the following information: date and time the website is accessed; unique ID and session ID.

Cookies can be removed at any time from the PC by changing the Security and Privacy settings on the browser, however, this option could reduce many of the website navigation functions.


In addition to the provisions set for navigation data, users shall be free to provide Personal Data for the use of services on the website.

Failure to supply such Data may make it impossible to utilize the services offered.


Users’ Personal Data is handled in full compliance with the Italian Privacy law and especially with Legislative Decree No. 196/2003.

Personal Data is processed with the help of electronic means for the strictly necessary time which is required to meet the purposes for which such data was collected. Specific security measures are taken to prevent loss of data, illicit or incorrect usage, and access by unauthorized users.

Terna will maintain log-in technical information to allow for security checks as provided for by law and to improve the quality of the services and customize them depending on the needs of the clients.


Users shall be entitled to exercise the rights as per Art. 7 of Legislative Decree No. 196/03 and especially to receive, at any time, confirmation of the existence of any personal data concerning them; to learn the contents and the origin of such data; to verify its accuracy or to request that it be supplemented, updated, or modified in compliance with the procedures and in the cases provided for by the law.

Pursuant to the aforementioned article, by exercising the right of withdrawal from all services requested, users shall also be entitled to obtain that their personal data be deleted, made anonymous or blocked if the data is processed in breach of the aforementioned law or otherwise to oppose the data processing in the presence of valid reasons.

Any of the aforementioned requests shall be sent to the “Data Processor”, pursuant to Art. 9 of Legislative Decree No. 196/2003, via email to the following address

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